WARRANTY POLICY- YUVIX LUMINAIRES

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1. Scope and Duration:

This product warranty applies to YUVIX professional and consumer integrated LED luminaires (the “LED Products”) sold in the United Arab Emirates and MENA region, directly or indirectly to a customer (the “Customer”) under the brand “YUVIX”, subject to the terms and conditions herein.

2. YUVIX Luminaires Warranty:

YUVIX warrants that each Product will be free from defects in material and workmanship during the warranty period subject to the terms and conditions set forth herein in more detail. The warranty period starts on the date of invoice issued to the Customer and lasts subject to a maximum warranty period of up to 5 years, the warranty is 1 year for each 8,000 hours of predicted lifetime of the product.

LED Life Time Years of Warranty
LED Bulbs 15,000 Hrs 2 Years
LED T8 tubes 25,000 Hrs 3 Years
50,000 Hrs 5 Years
Luminaires/Industrial Lighting/Commercial Lighting 25,000 Hrs 3 Years
50,000 Hrs 5 Years

The Warranty only applies to the Products subject to the following cumulative conditions:

- The Product was purchased on or after 1st August 2018;
- the Product has been used in accordance with the given Product and application specifications (data sheets) and has been installed and put into service in a professional manner (according to the installation instructions enclosed with the Product or upon request from HCC; temperature and voltage limits must not be exceeded;
- the Product must not be exposed to any mechanical stresses and strains that are not in accordance with its intended purpose and/or chemical environment;
- the Customer has duly paid for the Product in compliance with the payment terms agreed in the sales agreement;
- the defect, once it has been duly specified and its nature and scale have been duly shown by the Customer, is reported in writing to YUVIX within ten (10) days from its discovery;
- the Product must not have been modified or altered;
- the Product has been installed by a professional qualified installer; and
- the Product has been installed with a compatible control system where applicable.

3. How to make a warranty claim:

The Customer shall notify and return the defective Product to YUVIX office. All claims must be made in writing by email to the Customer’s local YUVIX office within 10 days after discovery. The Customer will be required to provide a documented record of the installation date, and installation location of the Product and the claimed failure. Furthermore, receipt, invoice or other proof of purchase will be requested to accredit the Product purchase and date. YUVIX reserves and has the right to examine the Product to determine the cause of failure and patterns of usage. Alternatively, and in order to help YUVIX determine whether the Warranty applies, YUVIX reserves the right to request that its Customer provide their incident log book showing proven defects on the basis of which they wish the Warranty to apply or any other elements that would support their warranty claim. If the above mentioned documents, information and access provided by the Customer are not sufficient to enable YUVIX to confirm the validity of the warranty claim, YUVIX reserves the right to ask the Customer to provide additional documents, information and access or anything else as may be required by YUVIX.

4. Implementation of the warranty where a warranty claim is justified:

- YUVIX will, at its discretion, repair or replace ONLY the defective Product against the receipt of the defective unit(s) only.
- The replacement product will offer the same specifications as the original Product wherever possible. In case the defective Product is no longer available in YUVIX’s portfolio, it will be replaced by the most similar product. Replaced Products or replaced parts of the Product shall be covered under the initial Warranty for the remainder of the applicable warranty period for the Product that is replaced.
- YUVIX will not bear any other additional costs. For the avoidance of doubt, YUVIX will not bear any costs incurred by the removal of the defective Product and reinstallation of the repaired or replacement Product (or any labor costs). Where a claim is not justified under this Warranty policy YUVIX reserves the right to reject the claim and charge the Customer for testing and handling (including transportation and site visits) costs associated with Products that are not found to be defective.

 

5. Exclusions This Warranty does NOT cover the following:

  • Defective Product caused by modifications, alterations, drop, abuse, misuse, abnormal use or acts of nature.
  • Costs or expenses made for removal or re-installation of the Products.
  • Usage of fixtures in wrong application.
  • Sample Products.
  • Failure caused by fire, water, flood or lightning strike of the installation.
  • Consequential damages (such as but not limited to loss of revenue/profits or damage to property).
  • All parts subject to wear and tear, such as mechanical parts.

No implied or other warranties with respect to products sold to the Customer but not bearing YUVIX’s name or brands, YUVIX makes no warranty of any kind, whether express or implied, including, without limitation, any warranty of merchantability or fitness for a particular purpose, but will make available to the Customer, upon request, but only to the extent permitted by law and relevant contracts, the warranties of the manufacturer of the relevant product. The warranties and remedies contained in this Warranty are the only warranties given by YUVIX with respect to the Product and are given in lieu of all other warranties, whether express or implied.

6. Miscellaneous

This Warranty policy is effective as of the 1st August 2018 and replaces any former warranty policy for YUVIX luminaires. If any provision of this Warranty policy is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Warranty policy and the remainder of the provision in question shall not be affected. Any dispute or claim arising out of or in connection with this Warranty policy shall be governed by, and construed in accordance with, U.A.E. Law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of U.A.E.

warranty
By YUVIX

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MIDDLE EAST
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sales@yuvix.co.uk

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